Harsco Industrial IKG – Superior Customer Service

Need:

Our current first aid supplier keeps raising prices and requires us to purchase items we don’t even use.

Solution:

Wildman will conduct a complete assessment to
gauge the items you truly need and use.

“It’s a wonderful feeling to have complete trust in your service providers, and this is one partnership for which I’m glad to be a part.”

Heidi Knott Office Manager

Situation

Harsco Industrial IKG is America’s premier metal bar grating company, offering innovative solutions through its unparalleled manufacturing capacity, state-of-the-art information and logistics systems, and the highly knowledgeable staff. Harsco offers a broad range of grating products for a variety of applications.

Priding themselves on their ability to keep their own costs competitive, they were discouraged to find their previous facility service provider’s monthly invoices continuing to increase.

Action

 After deciding to make the switch, Wildman came in and handled the entire process so Harsco’s business was able to continue running flawlessly while new products and more efficient solutions were put into place. 

Heidi Knott, Office Manager, recalled, “When our Account Service Representative first visited, he gave us a detailed assessment of exactly what we needed, in addition to what we didn’t need. It meant a lot that he was listening to our needs and never tried to get us to purchase more. Our old first aid cabinets were filled with items we never used. Ultimately, our expenses were drastically cut by 50%, and I was happy to be receiving rationalized products tailored to our business needs based on our assessment.” 

Outcome

In addition to the cost savings, the team at Harsco was thrilled with the service they received from Wildman.

“Our Account Service Representative is only a phone call away and very quick to respond to any questions I have. The customer service at Wildman Facility Services is great; our costs are now much lower, and Wildman always does what they promise. It’s a wonderful feeling to have complete trust in your service providers, and this is one partnership for which I’m glad to be a part,” said Heidi. 

Experience the difference of a vendor who sells based on your needs.

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