Don Hall’s Restaurants – Confusing Invoices

Need:

Invoices from Don Hall’s previous provider were inconsistent each week and difficult to understand overall.

Solution:

The Don Hall’s team switched to Wildman and got exactly what they were looking for: simplified billing, consistent pricing, and committed service professionals.

“When you go out to eat, you see exactly what you ordered on the bill. Everything is itemized, and there is no mystery. I wanted the same with my monthly uniform and linen invoices.”

BEN HALL General Manager

Situation

Ben Hall of Hall’s Restaurants in Fort Wayne, IN, dedicates himself to quality, tailored service and value. He wants his customers to notice the difference each restaurant’s flair provides every time they visit.
While working with a previous uniform and linen provider, Ben brought up some billing concerns. The provider noted his concerns, but they didn’t make improvements and the billing remained inaccurate.
To his dismay, Ben needed to closely examine their invoices each month. More times than not, he needed to make corrections, which caused frustration and a decreased his confidence in the service provider.

Action

Ben expected the same level of service that he provides to his patrons.
“When you go out to eat at a restaurant, you see exactly what you ordered on the bill,” he said. “Everything is itemized, and there is no mystery. I wanted the same with my monthly uniform and linen invoices.”
This is when Ben began looking for other options. He wanted to find a company that shared the same passion for his customers and for customer service. He reached out to Wildman and quickly started working with them after hearing about the company.

Outcome

Hall’s Restaurants runs smoothly without having to worry about keeping tabs on their service provider. That kind of service mirrors their entire business philosophy.
Ben said that Wildman’s service team is always a call or text away. They respond professionally and in a timely manner. He said Wildman is a vital part of the Hall’s team as they work together with a common end goal – providing an outstanding experience for the customer.
Reflecting on the change of providers, Ben Hall said, “Previously, we never knew how poorly we were being serviced until we started working with Wildman. Their simplified billing, consistent pricing, and committed service makes them unique. They mean what they say, and I appreciate the amount of time I’ve regained and the ability to trust my uniform and linen provider… Wildman not only pushes good service, they sell it. The culture at Wildman is phenomenal; the representatives are easy to work with, and the company is consistent in staying at competitive pricing. There are never any surprises working with Wildman, and we are grateful for the partnership we have established with them.”
Download the case study >