Colwell, Inc. – Price Changes and Unclear Invoicing

Need:

Colwell Inc.’s provider has frequent price changes and the invoices are difficult to understand. They spent a lot of their time sifting through the charges.

Solution:

Wildman conserves your time by being transparent and accountable. Through state-of-the-art technology, garment tracking, and 24/7 app access, we provide immediate information to uniform program details.

“The Wildman uniform rental program is running flawlessly, and having this relationship with another family-owned business allows me to spend my time exactly where I should be spending it.”

Situation

Colwell Inc. is a global color merchandising leader and family-owned business, now in its fifth generation. Colwell is a preferred supplier to the most prestigious coatings companies in the world. And they not only value relationships; they value time.

Colwell utilized a major, national uniform rental program provider for more than 20 years. Over the years, the national uniform provider’s invoicing became increasingly difficult to manage due to frequent price changes and errors. Consistently, each line item needed to be scrutinized to ensure it was correct, and consequently more and more errors were found. This was unnecessary work, causing frustration and costing time.

Action

While researching other providers, Colwell discovered Wildman and heard nothing but positive feedback from businesses already using them in the area. They said, “The service they provide does not compare to other competing laundries.”

Colwell had two main needs in mind:

1. To get time back into their day
2. An easy relationship based on quality, honest service

Wildman began by walking Colwell through the selection of good looking, comfortable, quality uniforms and then sized all of the employees. Three weeks later, Colwell was up and running with a new uniform rental program and the employees looked great. Now, all Colwell has to do is simply sign the invoice each month – no second guessing needed.

Outcome

Colwell was pleased by the straight-forward invoicing, but they were also thrilled to experience a siginificant cost savings.

“By partnering with Wildman, we’re saving 40% on our new uniform program. Not to mention the amount of time I’ve reclaimed from not having to scrutinize invoices, resolve errors, and follow up on extraneous charges! The Wildman uniform rental program is running flawlessly, and having this relationship with another family-owned business allows me to spend my time exactly where I should be spending it.”

Experience the difference of a transparent and accountable provider.

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